Business cards are the most primitive customer information medium for salespeople. Every card represents a potential customer, but where do most of them end up? The majority go into a drawer, a few get entered into Excel, and very few ever make it into a CRM system. This is the real state of customer data digitalization in businesses.
The Last Mile of Digitalization — Where Does the Problem Lie?
From receiving a business card to getting it into CRM, there are four steps: receive the card → bring it back and set it aside → manually enter the data → data enters the CRM system. Of these four steps, the first two are habits of the physical world, and the last two are barriers to tool adoption. Each step drains a salesperson's energy, and salespeople are the ones with the least time to spare.
The Previous Solution: CRM Import Features
Traditional CRM addressed this with business card scanning: salespeople use their phone camera to scan a card, the system recognizes the text automatically, and fills in the CRM fields. This is faster than manual entry, but still involves multiple steps: open CRM → find the scanning feature → take a photo → wait for recognition → confirm the fields → save.
The New Solution: No Entry Needed — Just Capture
Now there's a more direct approach: no data entry required at all. Take a photo of a business card, and AI automatically identifies the name, company, title, phone number, and other details to generate a customer profile — the entire process takes no more than 5 seconds.
More importantly, this profile is alive — every subsequent communication with the customer is automatically linked to this profile, rather than becoming an isolated business card record.
Why Is This the Real Solution?
Because it doesn't solve the problem of entry efficiency — it solves the problem of entry willingness.
When entering a customer takes 5 minutes, salespeople think they'll do it later — and later never comes. When snapping a photo automatically creates a profile, salespeople do it on the spot — because the cost is nearly zero and the benefit is clear.
The essence of the last mile of digitalization isn't a technology problem — it's a product design problem: lower the barrier to zero, and let the right behavior happen naturally.
Tuji's philosophy is that every sales interaction is worth recording. A business card is the first contact, but it shouldn't be the only record that exists.