Changing your phone number is a common situation. Below are solutions for different scenarios:
Changed Phone Number, Cannot Log In
If your original phone number can no longer receive verification codes, please recover your account through the following methods:
- On the login page, click "Cannot Receive Verification Code" -> "Account Recovery"
- Enter the email address used during registration, and the system will send an account recovery link
- Or contact customer service, providing the name, company name, and commonly used email from registration, and customer service will assist with identity verification
Binding a New Phone Number
After logging in to Tuji, go to "Settings" -> "Account Security" -> "Phone Binding" to unbind the original phone number and bind a new one. Unbinding requires verification of the original phone number or email.
If the original phone number is no longer accessible, please contact customer service for assistance.
Can Data from Two Accounts Be Merged?
If you have two accounts (registered with two phone numbers) and want to merge the data:
- Personal Edition: Data from two accounts cannot be automatically merged at this time, but you can manually export and then re-import
- Enterprise Edition: Contact your administrator to have them transfer your client profiles to the other account via the admin backend
Enterprise Edition Administrator Permission Changes
If an administrator leaves and administrator permissions need to be changed, please contact Tuji customer service, providing the enterprise name, administrator name, and phone number. Customer service will assist with the administrator change.
How to Contact Customer Service
- In-app: "Settings" -> "Help & Feedback" -> "Contact Customer Service"
- Email: support@tujicrm.com
Customer service hours are weekdays 9:00-18:00. We will reply as soon as possible after receiving your message.